PERSONAL INFORMATION YOU SHARE WITH US:
MyRelatives may collect information about you to help us provide the most relevant search results possible. We also collect information that you provide to us during the Account Creation process. Please review the following sections to learn more about what type of information we may collect and how that information can be used.
Registration and billing information
When you register on this website, we may collect the following information:
This information is necessary to create your account and process your membership subscription. It is also used to verify your identity and confirm current, future and ongoing transactions. If you do not create an account, this information is not retained. Billing information is stored securely and only shared with third parties who are involved in verifying and completing transactions.
While running genealogy searches, you may enter information about a third party, such as a name, address and birth year. This information is used exclusively to provide you with search results. The length of time this information is retained is at our discretion. It may be stored to help you process future searches.
When you register with MyRelatives, you may choose to build a family tree. Please note that the information you include or add to your family tree may either be kept private or shared publicly. If you choose to share your family tree publicly, then other MyRelatives members may access it and use the information therein to help build their own family tree. Please Note: we make no guarantee of the validity or accuracy of information that any user has voluntarily contributed to their family tree. Your family tree may be deleted at any time. We reserve the right to retain information that was included in public family trees, even after they have been deleted.
There may be times when you are asked to provide additional information about yourself, feedback to the company or other types of optional information. It is up to you to decide whether or not you choose to disclose this information or provide feedback. We encourage users to provide feedback and other such information, as this helps us to improve our services and offer a better experience for you. If you choose to provide this information, MyRelatives retains the right to use and/or disclose it at our sole discretion. Any such feedback, content or other information is irrevocably assigned to MyRelatives, and we do not have any obligation of confidentiality (express or implied) regarding the feedback you provide. You agree that you are not entitled to any type of reimbursement or compensation under any circumstances if you provide feedback or any other optional information.
INFORMATION COLLECTED VIA TECHNOLOGY:
In addition to any information collected through the means described above, MyRelatives and our third party service providers may collect additional information during your visit to this site. This may include the IP address used to access this site and the type of device used to access this site. Such information may be collected to:
Technologies such as: cookies, beacons, tags and scripts are used by MyRelatives and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use Local Storage Objects (LSOs) such as Flash to store information. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 and Flash to collect and store information. To learn how to manage privacy and storage settings for Flash cookies click here: https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118.
INFORMATION COLLECTED FROM THIRD PARTY SOURCES:
At times we may collect information from trusted third party service providers. This is done to supplement the information you provided. For example, it may be used to update your address or billing information or to obtain relevant demographic information. This information is used to help us maintain accurate information, to help us tailor any communications that we send to you, and for internal analysis or other business related purposes.
The MyRelatives site may provide links to various social media platforms. If you click these links, then they may collect information such as your IP address and set a cookie that allows them to function properly. Any interaction you have with these social media links/features is governed by the Privacy Policies of the appropriate third party service provider.
HOW WE USE YOUR PERSONAL INFORMATION:
Use by us
Our contact with you
When you sign up for our services or contact us for any purpose, you may provide contact information including a phone number, email and address. When you do so, you agree that it constitutes either a purchase or an initiation of a business relationship with MyRelatives. You agree that this signifies your consent for us to communicate with you using the contact information you provided. You may be contacted in one or more ways, including but not limited to a telephone call (in person or from a recorded message), email, text (SMS), or any other applicable method of communication.
When you complete any type of transaction on MyRelatives.com, we may send you a notice or confirmation. Transactional communications may include order confirmations, customer service notifications, invoices or other relevant communications. If it becomes necessary, we may also send service-related communications. An example of a service-related communication would be a notification that an order is temporarily delayed, a service is temporarily unavailable or other relevant scenarios. These communications are not promotional, so you may not opt out of receiving them.
From time to time you may receive emails about special offers, discounts, new services or other promotions. You may choose to opt out of receiving these promotional communications and then you will no longer receive them. You may opt out of receiving promotional communications in two ways:
Under certain circumstances we may, without your permission or consent, disclose your personal information or any communications that we received from you (this includes, without limitation, the contents of any message, chat, email or other communication from you) along with any additional information we have about you or your account as is permitted or required by law (including, but not limited to court order or subpoena). These circumstances include, but are not limited to:
Sale/Transfer of business and/or assets
ACCESSING OR UPDATING YOUR INFORMATION
If you believe that the personal or billing information you provided to us is outdated or incorrect, then you may review and update that information after logging in to your account and accessing the “My Account” section. You may also contact our customer service team at https://myrelatives.com/contactus.aspx for assistance. In the event that you change/update your information, we may still retain the information you initially provided for various reasons, including but not limited to:
OPTING OUT RECORDS FROM THIS SITE
MyRelatives.com gives you the ability to block records from being shown on this site. You can request for your personal information to be blocked from being searched by using our opt out form (see the link below). We only have the ability to block records that are under our control. Opting records out on this site will not opt them out from any other site that is not under our control. We reserve the right to require verification of your validity to opt out certain records, and may reject opt out requests at our sole discretion. To opt records out of this site, please fill out the form here. The changes you request may not be effective immediately, but we will comply with your request as quickly as is reasonably possible. Despite any opt out request we receive and honor, we may need to retain the information for recordkeeping purposes. There may also be information that remains in our database and other records, and that information will not be changed or removed
COMPANY PRACTICES AND DISCLOSURES
Links to other sites
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us here: https://www.myrelatives.com/contact.
We may list you in a publicly accessible member directory. If you wish to request removal of your information from our directory, you can opt out of our site here.
While we take great lengths to keep your information secure, please note that no data transmission that is conducted online, via wireless transmission or through electronic storage can be guaranteed as 100% secure. Additionally, we cannot ensure that the information you transmit to us will be 100% secure. Your use of this site indicates your understanding and acceptance of this.
No rights for third parties
If you have questions about our site, services or membership levels, then please send us an email using the form found at https://myrelatives.com/contactus.aspx
Our business hours are:
Monday - Friday: 7:00am - 6:00pm PST
Saturday - Sunday: 7:00am - 11:30am PST
and 12:30PM - 3:30PM, Closed 11:30AM - 12:30PM
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